These are the sources and citations used to research Online customer behaviour. This bibliography was generated on Cite This For Me on
Your Bibliography: 2019. Web. 21 Dec. 2019.
Empowering young people, preventing homelessness Settle is an award-winning social enterprise that designs and delivers high-impact support services to vulnerable young people.
In-text: ("About Us | Settle")
Your Bibliography: "About Us | Settle." Settle. N.p., 2019. Web. 23 Dec. 2019.
The study conducted by YouGov shows that young people are spending most of their time on Instagram, Facebook, YouTube
Your Bibliography: Ballard, Jamie. "Teens Use These Social Media Platforms The Most | Yougov." Today.yougov.com. N.p., 2019. Web. 23 Dec. 2019.
All BASW members sign our Code of Ethics, which has underpinned social work practice since 1975
Your Bibliography: BASW. Code Of Ethics. BASW The professional association for social work and social workers: BASW, 2018. Web. 14 Jan. 2020. All BASW Members Sign Our Code Of Ethics, Which Has Underpinned Social Work Practice Since 1975.
shared on Instagram for only 24 hours
Your Bibliography: Bernazzani, Sophia. "Instagram Stories: What They Are And How To Make One Like A Pro." Blog.hubspot.com. N.p., 2019. Web. 24 Dec. 2019.
creative problem-solving in 1939
Your Bibliography: "Brainstorming." En.wikipedia.org. N.p., 2014. Web. 23 Dec. 2019.
In-text: ("CX And Digital Brand Transformation")
Your Bibliography: "CX And Digital Brand Transformation." Room58.com. N.p., 2020. Web. 14 Jan. 2020.
The Four Lenses of Innovation model Challenging orthodoxies: Think creatively about how to make life easier for your customers. Look for situations where the customer faces a trade-off and think about how to resolve this Harnessing trends: spotting (unnoticed) trends and patterns, trends that could substantially change the rules of the game. Recognize patterns of change at the intersections of technological, sociodemographic, political, economic, cultural, etc change. And look at trends in a broader historical context. leveraging resources: thinking of a company as a (unique) set of skills and assets rather than products and clients, strategic assets can be leveraged and transferred to new products, markets and opportunities Understanding Needs: frustrations of customers
In-text: (De Groot)
Your Bibliography: De Groot, Eric. "3 Winning Models For Innovation Brainstorms. Part 2: Four Lenses Of Innovation." RevelX. N.p., 2017. Web. 23 Dec. 2019.
In-text: (Digital Marketer)
Your Bibliography: Digital Marketer. 2019. Web. 22 Dec. 2019.
Challenging orthodoxies harnessing trends leveraging resources Understanding Needs
Your Bibliography: Gibson, Rowan. The 4 Lenses Of Innovation: The Four Lenses Of Innovation: A Power Tool For Creative Thinking. Wiley, 2015. Print.
global internet usage as the internet is now perceived as the basic support of the modern information society.
In-text: ("Global Digital Population As Of October 2019")
Your Bibliography: "Global Digital Population As Of October 2019." statista (2019): n. pag. Web. 23 Dec. 2019.
new Ofcom data reveals that almost a fifth of young people aged 16 to 24 are so addicted to their smartphones that they spend more than seven hours a day online.
Your Bibliography: Hymas, Charles. "A Fifth Of 16-24 Year Olds Spend More Than Seven Hours A Day Online Every Day Of The Week, Exclusive Ofcom Figures Reveal." The Telegraph. N.p., 2018. Web. 24 Dec. 2019.
Your Bibliography: O'Brian, Mike. "Online Consumer Behaviour And Multi-Cultural Brand Management Week 1-2." 2019. Presentation.
Settle is a social enterprise that supports vulnerable young people, Settle work through housing associations such as Hyde housing association and Origin Housing association
In-text: ("Our Work | Settle")
Your Bibliography: "Our Work | Settle." Settle. N.p., 2019. Web. 21 Dec. 2019.
the Settle organisation is a social enterprise that supports vulnerable young people, Settle work through housing associations such as Hyde housing association and Origin Housing association,
In-text: ("Our Work | Settle")
Your Bibliography: "Our Work | Settle." Settle. N.p., 2019. Web. 23 Dec. 2019.
A customer journey map is a visual interpretation of an individual’s relationship towards an organisation and its brand or service being provided
In-text: (UX Mastery)
Your Bibliography: UX Mastery. How To Create A Customer Journey Map. 2014. Web. 23 Dec. 2019.
most schools close at 3-4pm
In-text: ("What Time Does School Start And End At In The England ??")
Your Bibliography: "What Time Does School Start And End At In The England ??." The Student Room. N.p., 2019. Web. 24 Dec. 2019.
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