These are the sources and citations used to research The customer experience. This bibliography was generated on Cite This For Me on

  • Website

    England, N.

    NHS England » Friends and Family Test data


    In-text: (England)

    Your Bibliography: England, NHS. "NHS England » Friends And Family Test Data." N.p., 2020. Web. 3 Jan. 2020.

  • Website



    In-text: (ESHT)

    Your Bibliography: ESHT. N.p., 2018. Web. 6 Jan. 2020.

  • Website

    Expert Program Management


    In-text: ("Expert Program Management")

    Your Bibliography: "Expert Program Management." Expert Program Management. N.p., 2019. Web. 23 Jan. 2020.

  • Website

    Fiore, V.

    NHS England changes key question in Friends and Family test


    In-text: (Fiore)

    Your Bibliography: Fiore, Valeria. "NHS England Changes Key Question In Friends And Family Test." Pulse Today. N.p., 2019. Web. 22 Jan. 2020.

  • Website



    In-text: ("Home")

    Your Bibliography: "Home." East Sussex Healthcare NHS Trust. N.p., 2019. Web. 2 Jan. 2020.

  • Website

    Konsel, K.

    The Institute for Healthcare Excellence | Are patients “customers”?


    In-text: (Konsel)

    Your Bibliography: Konsel, Kimmylea. "The Institute For Healthcare Excellence | Are Patients “Customers”?." N.p., 2020. Web. 24 Jan. 2020.

  • Book

    Kotler, P., Armstrong, G., Harris, L. C. and Piercy, N.

    Principles of marketing

    2017 - Pearson - Harlow

    In-text: (Kotler et al.)

    Your Bibliography: Kotler, Philip et al. Principles Of Marketing. Harlow: Pearson, 2017. Print.

  • Journal

    Lemon, K. N. and Verhoef, P. C.

    Understanding Customer Experience Throughout the Customer Journey

    2016 - Journal of Marketing

    In-text: (Lemon and Verhoef 69-96)

    Your Bibliography: Lemon, Katherine N., and Peter C. Verhoef. "Understanding Customer Experience Throughout The Customer Journey." Journal of Marketing 80.6 (2016): 69-96. Web. 21 Jan. 2020.

  • Book

    Liu, G. and Smith, A.

    Contemplating marketing

    2019 - Page Bros Group Limited

    In-text: (Liu and Smith)

    Your Bibliography: Liu, Gordon, and Anne Smith. Contemplating Marketing. 1st ed. Page Bros Group Limited, 2019. Print.

  • Website

    Mason, R.

    Matt Hancock signals A&E waiting targets likely to be scrapped


    In-text: (Mason)

    Your Bibliography: Mason, Rowena. "Matt Hancock Signals A&E Waiting Targets Likely To Be Scrapped." the Guardian. N.p., 2020. Web. 6 Jan. 2020.

  • Journal

    Miles, S. J. and Mangold, W. G.

    Positioning Southwest Airlines through employee branding

    2005 - Business Horizons

    In-text: (Miles and Mangold 535-545)

    Your Bibliography: Miles, Sandra Jeanquart, and W. Glynn Mangold. "Positioning Southwest Airlines Through Employee Branding." Business Horizons 48.6 (2005): 535-545. Web. 23 Dec. 2019.

  • Journal

    Parasuraman, A., Zeithaml, V. A. and Berry, L. L.

    A Conceptual Model of Service Quality and Its Implications for Future Research

    1985 - Journal of Marketing

    In-text: (Parasuraman, Zeithaml and Berry 41)

    Your Bibliography: Parasuraman, A., Valarie A. Zeithaml, and Leonard L. Berry. "A Conceptual Model Of Service Quality And Its Implications For Future Research." Journal of Marketing 49.4 (1985): 41. Web. 23 Jan. 2020.

  • Journal

    Plé, L. and Chumpitaz Cáceres, R.

    Not always co‐creation: introducing interactional co‐destruction of value in service‐dominant logic

    2010 - Journal of Services Marketing

    In-text: (Plé and Chumpitaz Cáceres 431-432)

    Your Bibliography: Plé, Loïc, and Rubén Chumpitaz Cáceres. "Not Always Co‐Creation: Introducing Interactional Co‐Destruction Of Value In Service‐Dominant Logic." Journal of Services Marketing 24.6 (2010): 431-432. Web. 23 Dec. 2020.

  • Journal

    Punjaisri, K. and Wilson, A.

    Internal branding process: key mechanisms, outcomes and moderating factors

    2011 - European Journal of Marketing

    In-text: (Punjaisri and Wilson 1521-1537)

    Your Bibliography: Punjaisri, Khanyapuss, and Alan Wilson. "Internal Branding Process: Key Mechanisms, Outcomes And Moderating Factors." European Journal of Marketing 45.9/10 (2011): 1521-1537. Web. 9 Jan. 2020.

  • Journal

    Reichheld, F.

    The one number you need to grow

    2003 - Harvard Business Review

    In-text: (Reichheld 46-54)

    Your Bibliography: Reichheld, F.F. "The One Number You Need To Grow." Harvard Business Review 81.12 (2003): 46-54. Print.

  • Website

    Selker, K.

    Hospital Marketing: "Patient" vs "Customer" | Aim for the 80


    In-text: (Selker)

    Your Bibliography: Selker, Kathy. "Hospital Marketing: "Patient" Vs "Customer" | Aim For The 80." N.p., 2020. Web. 23 Jan. 2020.

  • Website

    Stamp, B.

    How thinking of patients as customers can improve healthcare: For most companies, optimizing the customer’s experience has always been a prevailing goal.


    In-text: (Stamp)

    Your Bibliography: Stamp, Burl. "How Thinking Of Patients As Customers Can Improve Healthcare: For Most Companies, Optimizing The Customer’S Experience Has Always Been A Prevailing Goal.." N.p., 2020. Web. 25 Jan. 2020.

  • Website

    Toth, R.

    Patient Advice and Liaison Service (PALS)


    In-text: (Toth)

    Your Bibliography: Toth, Rob. "Patient Advice And Liaison Service (PALS)." East Sussex Healthcare NHS Trust. N.p., 2020. Web. 2 Jan. 2020.

  • Book

    Tuten, T. L. and Solomon, M.


    2017 - SAGE PUBLICATIONS - London

    In-text: (Tuten and Solomon)

    Your Bibliography: Tuten, Tracy, L, and M,R Solomon. SOCIAL MEDIA MARKETING. London: SAGE PUBLICATIONS, 2017. Print.

  • Journal

    Voorhees, C. M., Fombelle, P. W., Gregoire, Y., Bone, S., Gustafsson, A., Sousa, R. and Walkowiak, T.

    Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens

    2017 - Journal of Business Research

    In-text: (Voorhees et al. 269-280)

    Your Bibliography: Voorhees, Clay M. et al. "Service Encounters, Experiences And The Customer Journey: Defining The Field And A Call To Expand Our Lens." Journal of Business Research 79 (2017): 269-280. Web. 2 Jan. 2020.

Click here to start building your own bibliography
Keep on Citing!
Cite This For Me:
The Easiest Tool to Create your Bibliographies Online
Join Us!

Save Time and Improve Your Marks with Cite This For Me

10,587 students joined last month!

  • ✔ Save your bibliographies for longer
  • ✔ Super fast and accurate citation program
  • ✔ Save time when referencing
  • ✔ Make your student life easy and fun
  • ✔ Pay only once with our Forever plan
  • ✔ Use plagiarism checker
  • ✔ Create and edit multiple bibliographies