These are the sources and citations used to research Research Methods: Literature Review. This bibliography was generated on Cite This For Me on

  • Online image or video

    Achor, S.

    The happy secret to better work

    2011

    In-text: (Achor)

    Your Bibliography: Achor, Shawn. The Happy Secret To Better Work. 2011. Web. 10 Feb. 2015.

  • Journal

    Agho, A. O., Mueller, C. W. and Price, J.

    Determinants of Employee Job Satisfaction: An Empirical Test of a Causal Model

    1993 - Human Relations

    In-text: (Agho, Mueller and Price 1007-1027)

    Your Bibliography: Agho, A. O., C. W. Mueller, and J.L. Price. "Determinants Of Employee Job Satisfaction: An Empirical Test Of A Causal Model." Human Relations 46.8 (1993): 1007-1027. Web.

  • Journal

    Bennett, J. B.

    Social Climate Research

    2010 - The Corsini Encyclopedia of Psychology

    In-text: (Bennett)

    Your Bibliography: Bennett, J. B. "Social Climate Research." The Corsini Encyclopedia of Psychology (2010): n. pag. Web. 3 May 2015.

  • Journal

    Bowen, D. E. and Schneider, B.

    A Service Climate Synthesis and Future Research Agenda

    2013 - Journal of Service Research

    In-text: (Bowen and Schneider 5-22)

    Your Bibliography: Bowen, D. E., and B. Schneider. "A Service Climate Synthesis And Future Research Agenda." Journal of Service Research 17.1 (2013): 5-22. Web.

  • Journal

    Bowen, D. E. and Ostroff, C.

    Understanding HRM-Firm Performance Linkages: The Role of the "Strength" of the HRM System

    2004 - The Academy of Management Review

    In-text: (Bowen and Ostroff 203)

    Your Bibliography: Bowen, David E., and Cheri Ostroff. "Understanding HRM-Firm Performance Linkages: The Role Of The "Strength" Of The HRM System." The Academy of Management Review 29.2 (2004): 203. Web.

  • Journal

    Brayfield, A. H., Wells, R. V. and Strate, M. W.

    Interrelationships among measures of job satisfaction and general satisfaction.

    1957 - Journal of Applied Psychology

    In-text: (Brayfield, Wells and Strate 201-205)

    Your Bibliography: Brayfield, Arthur H., Richard V. Wells, and Marvin W. Strate. "Interrelationships Among Measures Of Job Satisfaction And General Satisfaction.." Journal of Applied Psychology 41.4 (1957): 201-205. Web.

  • Journal

    Connolly, J. J. and Viswesvaran, C.

    The role of affectivity in job satisfaction: a meta-analysis

    2000 - Personality and Individual Differences

    In-text: (Connolly and Viswesvaran 265-281)

    Your Bibliography: Connolly, James J., and Chockalingam Viswesvaran. "The Role Of Affectivity In Job Satisfaction: A Meta-Analysis." Personality and Individual Differences 29.2 (2000): 265-281. Web.

  • Book

    Cooper, C. L. and Locke, E. A.

    Industrial and organizational psychology

    2000 - Blackwell Publishers - Oxford, UK

    In-text: (Cooper and Locke)

    Your Bibliography: Cooper, Cary L, and Edwin A Locke. Industrial And Organizational Psychology. Oxford, UK: Blackwell Publishers, 2000. Print.

  • Book

    Craighead, W. E. and Nemeroff, C. B.

    The concise Corsini encyclopedia of psychology and behavioral science

    2004 - John Wiley & Sons - Hoboken, N.J.

    In-text: (Craighead and Nemeroff)

    Your Bibliography: Craighead, W. Edward, and Charles B Nemeroff. The Concise Corsini Encyclopedia Of Psychology And Behavioral Science. Hoboken, N.J.: John Wiley & Sons, 2004. Print.

  • Journal

    Dietz, J., Pugh, S. D. and Wiley, J. W.

    SERVICE CLIMATE EFFECTS ON CUSTOMER ATTITUDES: AN EXAMINATION OF BOUNDARY CONDITIONS.

    2004 - Academy of Management Journal

    In-text: (Dietz, Pugh and Wiley 81-92)

    Your Bibliography: Dietz, J., S. D. Pugh, and J. W. Wiley. "SERVICE CLIMATE EFFECTS ON CUSTOMER ATTITUDES: AN EXAMINATION OF BOUNDARY CONDITIONS.." Academy of Management Journal 47.1 (2004): 81-92. Web.

  • Book

    Dunnette, M. D., Hough, L. M. and Triandis, H. C.

    Handbook of industrial and organizational psychology

    1990 - Consulting Psychologists Press - Palo Alto, Calif.

    In-text: (Dunnette, Hough and Triandis)

    Your Bibliography: Dunnette, Marvin D, Leaetta M Hough, and Harry Charalambos Triandis. Handbook Of Industrial And Organizational Psychology. Palo Alto, Calif.: Consulting Psychologists Press, 1990. Print.

  • Journal

    Han, H., Hyun, S. S. and Kim, W.

    In-Flight Service Performance and Passenger Loyalty: A Cross-National (China/Korea) Study of Travelers Using Low-Cost Carriers

    2014 - Journal of Travel & Tourism Marketing

    In-text: (Han, Hyun and Kim 589-609)

    Your Bibliography: Han, Heesup, Sunghyup Sean Hyun, and Wansoo Kim. "In-Flight Service Performance And Passenger Loyalty: A Cross-National (China/Korea) Study Of Travelers Using Low-Cost Carriers." Journal of Travel & Tourism Marketing 31.5 (2014): 589-609. Web.

  • Journal

    Heller, D., Judge, T. A. and Watson, D.

    The confounding role of personality and trait affectivity in the relationship between job and life satisfaction

    2002 - J. Organiz. Behav.

    In-text: (Heller, Judge and Watson 815-835)

    Your Bibliography: Heller, Daniel, Timothy A. Judge, and David Watson. "The Confounding Role Of Personality And Trait Affectivity In The Relationship Between Job And Life Satisfaction." J. Organiz. Behav. 23.7 (2002): 815-835. Web.

  • Book

    Hofstede, G. H.

    Culture's Consequences : International Differences in Work-related Values

    1984 - Sage Publications - Beverly Hills, Calif.

    In-text: (Hofstede)

    Your Bibliography: Hofstede, Geert H. Culture's Consequences : International Differences In Work-Related Values. Beverly Hills, Calif.: Sage Publications, 1984. Print.

  • Book

    Hogan, R., Johnson, J. and Briggs, S. R.

    Handbook of personality psychology

    1997 - Academic Press - San Diego

    In-text: (Hogan, Johnson and Briggs)

    Your Bibliography: Hogan, Robert, John Johnson, and Stephen R Briggs. Handbook Of Personality Psychology. San Diego: Academic Press, 1997. Print.

  • Journal

    Hong, Y., Liao, H., Hu, J. and Jiang, K.

    Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate.

    2013 - Journal of Applied Psychology

    In-text: (Hong et al. 237-267)

    Your Bibliography: Hong, Ying et al. "Missing Link In The Service Profit Chain: A Meta-Analytic Review Of The Antecedents, Consequences, And Moderators Of Service Climate.." Journal of Applied Psychology 98.2 (2013): 237-267. Web.

  • Journal

    House, R. J., Shane, S. A. and Herold, D. M.

    Rumors of the Death of Dispositional Research are Vastly Exaggerated

    1996 - The Academy of Management Review

    In-text: (House, Shane and Herold 203)

    Your Bibliography: House, Robert J., Scott A. Shane, and David M. Herold. "Rumors Of The Death Of Dispositional Research Are Vastly Exaggerated." The Academy of Management Review 21.1 (1996): 203. Web.

  • Journal

    Hulin, C. L. and Judge, T. A.

    Job Attitudes

    2003 - Handbook of Psychology

    In-text: (Hulin and Judge)

    Your Bibliography: Hulin, Charles L., and Timothy A. Judge. "Job Attitudes." Handbook of Psychology (2003): n. pag. Web. 11 Apr. 2015.

  • Journal

    Jackson, T.

    The management of people across cultures: Valuing people differently

    2002 - Human Resource Management

    In-text: (Jackson 455-475)

    Your Bibliography: Jackson, Terence. "The Management Of People Across Cultures: Valuing People Differently." Human Resource Management 41.4 (2002): 455-475. Web.

  • Journal

    Judge, T. A. and Watanabe, S.

    ANOTHER LOOK AT THE JOB-LIFE SATISFACTION RELATIONSHIP.

    1993 - Academy of Management Proceedings

    In-text: (Judge and Watanabe 243-247)

    Your Bibliography: Judge, T. A., and S. Watanabe. "ANOTHER LOOK AT THE JOB-LIFE SATISFACTION RELATIONSHIP.." Academy of Management Proceedings 1993.1 (1993): 243-247. Web.

  • Journal

    Judge, T., Locke, E. and Durham, C.

    The Dispositional Causes of Job Satisfaction: A Core Evaluations Approach

    1997 - Research in Organizational Behavior

    In-text: (Judge, Locke and Durham 151-188)

    Your Bibliography: Judge, T.A., E.A. Locke, and C.C. Durham. "The Dispositional Causes Of Job Satisfaction: A Core Evaluations Approach." Research in Organizational Behavior 19 (1997): 151-188. Print.

  • Journal

    Judge, T. A. and Watanabe, S.

    Individual differences in the nature of the relationship between job and life satisfaction

    1994 - Journal of Occupational and Organizational Psychology

    In-text: (Judge and Watanabe 101-107)

    Your Bibliography: Judge, Timothy A., and Shinichiro Watanabe. "Individual Differences In The Nature Of The Relationship Between Job And Life Satisfaction." Journal of Occupational and Organizational Psychology 67.2 (1994): 101-107. Web.

  • Journal

    Kavanagh, M. J. and Halpern, M.

    The Impact of Job Level and Sex Differences on the Relationship Between Life and Job Satisfaction.

    1977 - Academy of Management Journal

    In-text: (Kavanagh and Halpern 66-73)

    Your Bibliography: Kavanagh, M. J., and M. Halpern. "The Impact Of Job Level And Sex Differences On The Relationship Between Life And Job Satisfaction.." Academy of Management Journal 20.1 (1977): 66-73. Web.

  • Journal

    Magnus, K., Diener, E., Fujita, F. and Payot, W.

    Extraversion and neuroticism as predictors fo objective life events: A longitudinal analysis.

    1993 - Journal of Personality and Social Psychology

    In-text: (Magnus et al. 1046-1053)

    Your Bibliography: Magnus, Keith et al. "Extraversion And Neuroticism As Predictors Fo Objective Life Events: A Longitudinal Analysis.." Journal of Personality and Social Psychology 65.5 (1993): 1046-1053. Web.

  • Journal

    Mechinda, P. and Patterson, P. G.

    The impact of service climate and service provider personality on employees' customer‐oriented behavior in a high‐contact setting

    2011 - Journal of Services Marketing

    In-text: (Mechinda and Patterson 101-113)

    Your Bibliography: Mechinda, Panisa, and Paul G. Patterson. "The Impact Of Service Climate And Service Provider Personality On Employees' Customer‐Oriented Behavior In A High‐Contact Setting." Journal of Services Marketing 25.2 (2011): 101-113. Web.

  • Magazine

    Parasuraman, A., Berry, L. and Zeithalm, V.

    Understanding Customer Expectations of Service

    1991 - Sloan Management Review

    In-text: (Parasuraman, Berry and Zeithalm 39)

    Your Bibliography: Parasuraman, A, Leonard Berry, and Valarie Zeithalm. "Understanding Customer Expectations Of Service." Sloan Management Review 1991: 39. Print.

  • Journal

    Park, J., Robertson, R. and Wu, C.

    The effect of airline service quality on passengers’ behavioural intentions: a Korean case study

    2004 - Journal of Air Transport Management

    In-text: (Park, Robertson and Wu 435-439)

    Your Bibliography: Park, Jin-Woo, Rodger Robertson, and Cheng-Lung Wu. "The Effect Of Airline Service Quality On Passengers’ Behavioural Intentions: A Korean Case Study." Journal of Air Transport Management 10.6 (2004): 435-439. Web.

  • Journal

    Park, J., Robertson, R. and Wu, C.

    The Effects of Individual Dimensions of Airline Service Quality: Findings From Australian Domestic Air Passengers

    2006 - Journal of Hospitality and Tourism Management

    In-text: (Park, Robertson and Wu 161-176)

    Your Bibliography: Park, Jin-Woo, Rodger Robertson, and Cheng-Lung Wu. "The Effects Of Individual Dimensions Of Airline Service Quality: Findings From Australian Domestic Air Passengers." Journal of Hospitality and Tourism Management 13.2 (2006): 161-176. Web.

  • Journal

    Saha, G. C. and Theingi

    Service quality, satisfaction, and behavioural intentions

    2009 - Managing Service Quality: An International Journal

    In-text: (Saha and Theingi 350-372)

    Your Bibliography: Saha, Gour C., and Theingi. "Service Quality, Satisfaction, And Behavioural Intentions." Managing Service Quality: An International Journal 19.3 (2009): 350-372. Web.

  • Journal

    Salanova, M., Agut, S. and Peiró, J. M.

    Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate.

    2005 - Journal of Applied Psychology

    In-text: (Salanova, Agut and Peiró 1217-1227)

    Your Bibliography: Salanova, Marisa, Sonia Agut, and José María Peiró. "Linking Organizational Resources And Work Engagement To Employee Performance And Customer Loyalty: The Mediation Of Service Climate.." Journal of Applied Psychology 90.6 (2005): 1217-1227. Web.

  • Journal

    Schlesinger, L. and Zomitsky, J.

    job satisfaction, service capability, and customer satisfaction: An examination of linkages and management implications

    1991 - Human Resource Planning

    In-text: (Schlesinger and Zomitsky 141-150)

    Your Bibliography: Schlesinger, Leonard, and Jeffrey Zomitsky. "Job Satisfaction, Service Capability, And Customer Satisfaction: An Examination Of Linkages And Management Implications." Human Resource Planning 14.2 (1991): 141-150. Print.

  • Journal

    SCHMIT, M. J. and ALLSCHEID, S. P.

    EMPLOYEE ATTITUDES AND CUSTOMER SATISFACTION: MAKING THEORETICAL AND EMPIRICAL CONNECTIONS

    1995 - Personnel Psychology

    In-text: (SCHMIT and ALLSCHEID 521-536)

    Your Bibliography: SCHMIT, MARK J., and STEVEN P. ALLSCHEID. "EMPLOYEE ATTITUDES AND CUSTOMER SATISFACTION: MAKING THEORETICAL AND EMPIRICAL CONNECTIONS." Personnel Psychology 48.3 (1995): 521-536. Web.

  • Journal

    SCHNEIDER, B., EHRHART, M. G., MAYER, D. M., SALTZ, J. L. and NILES-JOLLY, K.

    UNDERSTANDING ORGANIZATION-CUSTOMER LINKS IN SERVICE SETTINGS.

    2005 - Academy of Management Journal

    In-text: (SCHNEIDER et al. 1017-1032)

    Your Bibliography: SCHNEIDER, B. et al. "UNDERSTANDING ORGANIZATION-CUSTOMER LINKS IN SERVICE SETTINGS.." Academy of Management Journal 48.6 (2005): 1017-1032. Web.

  • Journal

    SCHNEIDER, B., ASHWORTH, S. D., HIGGS, A. C. and CARR, L.

    DESIGN, VALIDITY, AND USE OF STRATEGICALLY FOCUSED EMPLOYEE ATTITUDE SURVEYS

    1996 - Personnel Psychology

    In-text: (SCHNEIDER et al. 695-705)

    Your Bibliography: SCHNEIDER, BENJAMIN et al. "DESIGN, VALIDITY, AND USE OF STRATEGICALLY FOCUSED EMPLOYEE ATTITUDE SURVEYS." Personnel Psychology 49.3 (1996): 695-705. Web.

  • Journal

    Schneider, B. and Bowen, D. E.

    Employee and customer perceptions of service in banks: Replication and extension.

    1985 - Journal of Applied Psychology

    In-text: (Schneider and Bowen 423-433)

    Your Bibliography: Schneider, Benjamin, and David E. Bowen. "Employee And Customer Perceptions Of Service In Banks: Replication And Extension.." Journal of Applied Psychology 70.3 (1985): 423-433. Web.

  • Journal

    Schneider, B., White, S. S. and Paul, M. C.

    Linking service climate and customer perceptions of service quality: Tests of a causal model.

    1998 - Journal of Applied Psychology

    In-text: (Schneider, White and Paul 150-163)

    Your Bibliography: Schneider, Benjamin, Susan S. White, and Michelle C. Paul. "Linking Service Climate And Customer Perceptions Of Service Quality: Tests Of A Causal Model.." Journal of Applied Psychology 83.2 (1998): 150-163. Web.

  • Journal

    Schneider, B.

    Service Quality and Profits: Can You Have Your Cake and Eat It, Too?

    1991 - Human Resource Planning

    In-text: (Schneider 151-157)

    Your Bibliography: Schneider, Benjamin. "Service Quality And Profits: Can You Have Your Cake And Eat It, Too?." Human Resource Planning 14.2 (1991): 151-157. Web.

  • Journal

    Sivakumar, K., Li, M. and Dong, B.

    Service Quality: The Impact of Frequency, Timing, Proximity, and Sequence of Failures and Delights

    2014 - Journal of Marketing

    In-text: (Sivakumar, Li and Dong 41-58)

    Your Bibliography: Sivakumar, K., Mei Li, and Beibei Dong. "Service Quality: The Impact Of Frequency, Timing, Proximity, And Sequence Of Failures And Delights." Journal of Marketing 78.1 (2014): 41-58. Web.

  • Book

    Spector, P. E.

    Job Satisfaction

    1997 - SAGE Publications - Thousand Oaks

    In-text: (Spector)

    Your Bibliography: Spector, Paul E. Job Satisfaction. Thousand Oaks: SAGE Publications, 1997. Print.

  • Journal

    Tait, M., Padgett, M. Y. and Baldwin, T. T.

    Job and life satisfaction: A reevaluation of the strength of the relationship and gender effects as a function of the date of the study.

    1989 - Journal of Applied Psychology

    In-text: (Tait, Padgett and Baldwin 502-507)

    Your Bibliography: Tait, Marianne, Margaret Y. Padgett, and Timothy T. Baldwin. "Job And Life Satisfaction: A Reevaluation Of The Strength Of The Relationship And Gender Effects As A Function Of The Date Of The Study.." Journal of Applied Psychology 74.3 (1989): 502-507. Web.

  • Journal

    Ulrich, D., Halbrook, R., Meder, D., Stuchlik, M. and Thorpe, S.

    Employee and Customer Attachment: Synergies for Competitive Advantage

    1991 - Human Resource Planning

    In-text: (Ulrich et al. 89-103)

    Your Bibliography: Ulrich, Dave et al. "Employee And Customer Attachment: Synergies For Competitive Advantage." Human Resource Planning 14.2 (1991): 89-103. Web. 10 Feb. 2015.

  • Journal

    Wang, M.

    Linking service climate to customer loyalty

    2015 - The Service Industries Journal

    In-text: (Wang 403-414)

    Your Bibliography: Wang, Mei-Ling. "Linking Service Climate To Customer Loyalty." The Service Industries Journal 35.7-8 (2015): 403-414. Web.

  • Journal

    Watson, D. and Slack, A. K.

    General Factors of Affective Temperament and Their Relation to Job Satisfaction over Time

    1993 - Organizational Behavior and Human Decision Processes

    In-text: (Watson and Slack 181-202)

    Your Bibliography: Watson, David, and Ann Keltner Slack. "General Factors Of Affective Temperament And Their Relation To Job Satisfaction Over Time." Organizational Behavior and Human Decision Processes 54.2 (1993): 181-202. Web.

  • Journal

    Wieseke, J., Kraus, F., Alavi, S. H. and Kessler-Thones, T.

    How Leaders' Motivation Transfers to Customer Service Representatives

    2011 - Journal of Service Research

    In-text: (Wieseke et al. 214-233)

    Your Bibliography: Wieseke, J. et al. "How Leaders' Motivation Transfers To Customer Service Representatives." Journal of Service Research 14.2 (2011): 214-233. Web.

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